mprodigy Professional
mprodigy Professional extends the functionality of mprodigy Standard by providing end-user organisations with the ability, through its analytics, alerting and reporting capabilities, to keep tight control over network, device and support suppliers as well as helpdesk support incidents. Suppliers can be internal or external and mprodigy Professional enables organisations to measure and analyse the performance of managed service suppliers.
Designed for project-centric environments to meet the requirements of project and process-driven organisations, departments and managers. It enables the tracking of key performance indicators (KPIs) and conformance to service level agreements (SLAs); ideal for an initial trial and selection process and as part of a productivity enhancement or cost reduction plan.
Features and benefits
mprodigy Professional includes all the functionality of mprodigy Standard, but extends the feature set to include Advanced Analytics, Supplier Management and contains enhanced analysis and reporting tools. The advanced capabilities of mprodigy Professional allows enterprises to effectively and efficiently control and manage their mobile devices and also gives them the ability to manage suppliers offering, potentially, even greater cost savings and still with a very rapid ROI.
Below is a list of features and benefits which mprodigy professional offers above and beyond mprodigy Standard.
Deployment Analytics
The suite of analytics integral to mprodigy Professional can be used to measure and analyse deployments. Reports can be generated showing all aspects of deployment and RSS alerts can be setup to inform interested parties of deployment progress and any issues which may have occurred.
It is important to react quickly to problems which may arise during deployment to minimise any interruption to the business. It is not always desirable or practical for managers to oversee every aspect of a deployment; especially if it is of many thousands of devices. Managing by exception through alerts and monitors allows managers to stay informed of the progress of a deployment without interrupting other important work unless absolutely necessary. The reports generated by mprodigy Professional also offer enterprises the ability to compare deployments, enabling best practice to be replicated in the future, saving both time and money.
Comprehensive Asset Utilisation Analysis Tools
The analytics included with mprodigy Professional give unparalleled insight into the utilisation of mobile assets.
This analysis enables enterprises to identify opportunities for increasing device utilisation and therefore adding value to existing deployments. It also helps them to plan more effectively for future requirements; ensuring that over-provisioning of devices is minimised, helping to reduce future hardware costs.
Advanced Helpdesk Analysis
With feature such as root cause and fault resolution analysis mprodigy Professional equips progressive organisations to track trends in support enquiries and draw conclusions by comparing current with historical data. mprodigy Professional also features helpdesk user performance analysis which gives visibility of the performance of helpdesk staff, allowing organisations to identify training needs and replicate best practice.
The ongoing costs of supporting a mobile infrastructure can make up to 75% of the total cost of the mobile project. Maximising the efficiency of help desk operations and being equipped to make informed decisions about future requirements can help to minimise costs as well as the associated risks to the business.
Break/ Fix Process Management Tools
mprodigy Professional features a number of tools specifically designed to track and analyse the break/ fix cycle. There are workflow tools to track device status through the repair loop, which when combined with root cause and resolution analysis provide a very powerful tool for pro-actively managing break/ fix across the device population. It also enables tracking of the performance of repair suppliers where this is outsourced.
The break/ fix process management tools of mprodigy Professional can help to give organisations a competitive edge. By identifying trends in device failures, pro-active steps can be taken to rectify problems and help maximise device availability. Where external repair or support suppliers are used, mprodigy Professional allows organisations to hold them accountable to their SLAs; by running reports on break/ fix performance. This detailed analysis of break/ fix aspects can also enable organisations to highlight specific hardware, firmware or software problems to suppliers, enabling issues to be quickly resolved before they become endemic.
Operational Analytics
mprodigy Professional offers a wealth of operational analytics for measuring various aspects of a mobile project such as battery charge and GPRS signal.
Setting service-level thresholds and tracking performance across the entire mobile estate can provide compelling evidence to suppliers (both internal and external) if performance is falling below expectations.
Advanced Analytics
mprodigy Professional contains reporting tools for many business functions, beyond operations. The true power of mprodigy Analytics is realised with multi-dimensional analysis tools. These include the ability to compare metrics over time (trends); across device types, groups and even across applications. The reports generated also offer a 'macro' to 'micro' view. High level overview reports can often be drilled right down through groups or regions, to device types or individual devices and even down to particular days and times.
Armed with this wealth of knowledge, mprodigy Professional gives organisations access to reports and analytics which can be used to help ensure that not just their mobile assets are working efficiently but their suppliers are performing to agreed levels. Furthermore, progressive organisations looking to mature through the mobile project lifecycle can use the advanced analytics of mprodigy Professional to embark on continuous improvement exercises. When combined with the optional Application Monitoring module, mprodigy Professional can be instrumental in helping organisations perform business process reengineering tasks where mobility features as a mission-critical element.
mprodigy Alerts and Monitors
Pro-active alerts and monitors can be easily set up allowing administrators to manage by exception. mprodigy Professional can be used to dynamically create RSS feeds to monitor almost any aspect of a mobile project. These feeds can be made available to selected key stakeholders and decision makers, with access controlled via secure login. Feeds can also be accessed across the Internet and via any standard reader software, such as a mobile phone, email client, web browser or stand-alone client. Feeds can be threshold-based alerts or event-triggered monitors, all fully customizable.
For busy administrators being alerted only when necessary frees up time to work on other important tasks. The flexibility of access to feeds enables managers stay informed of key aspects of a mobility project anytime and anywhere helping to maximise efficiency.
Managed Service Enabled
mprodigy Professional is available from selected members of the mpartner community as a managed service.
Offering a truly flexible, scalable and cost-effective device management solution, without the overheads and infrastructure requirements of hosting an enterprise-grade mobile lifecycle management solution in-house.