Issue 6

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We’re delighted to welcome our guest columnist, Rob Bamforth from Quocirca. Rob’s article advises companies to understand the impact of technology on people and processes before they consider the technology issues.

The role of users is critical to the success of a mobile deployment. This focus on those using mobile technologies has been a key foundation stone behind the development of mprodigy™. So it seems only appropriate to continue this theme in my top tips:

1	Consider the needs of your mobile users – how will they interact with the mobile devices and how will you identify their training needs?
2	Listen to your users and get it right from the start. If your users become disenchanted during the early deployment, it can be extremely difficult to turn them around.

We’re also delighted that our Partner Portal is now online to provide a useful resource to all our partners.

I hope you enjoy the articles and I welcome your feedback and comments at julie.purves@b2m-solutions.com or call +44 (0)1235 432750.

	Case study Logistics International achieves 92% reduction in support costs with ROI in less
than 3 months with mprodigy^TM

	Future Proof your mobile enterprise Wherever you are in the lifecycle of your mobile project, it is possible to predict how things will
develop. Padraig Regan, Chief Technology Officer at B2M Solutions, offers his insights

	New Partner Portal B2M’s new Partner Portal gives members of its mpartner community instant access to a wealth of marketing and
technical information about mprodigy

B2M joins Psion Teklogix in alliance partnership
By leveraging the synergies between the two companies, the partnership will provide the market with a complete solution for managing mobile technology

	MMCC Consultants gains B2M Partner Certification Partnership allows software developer to
add state-of-the-art mobile management system to its applications

B2M on stage at MIDAS Conference
Jenny Plaister introduced the critical issue of ‘Managing your Mobile Enterprise’ at the "Managing Innovative Devices and Services" (MIDAS) conference in London

People and process before technology by Rob Bamforth, Quocirca

Where once it was sufficient for those managing mobile deployments to focus on the devices, the spread of use into more critical and mainstream business operations has switched this from a technology issue to a business issue. It has now become far more important to understand the more complex impact on people and process, rather than taking a simplistic view oriented solely around the hardware.

Why the Mobile Industry is failing its customers

Dave Elliot, Sales Director of B2M Solutions, calls on the mobile industry to provide a clear definition of what is meant by device management so that customers can achieve the very best results from their mobile investments. In his view, the industry has a responsibility to explain that managing mobile phones and Personal Information Management (PIM)/PDA devices is distinct from line-of-business mission critical solutions – hence the need for an agreed definition.

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