Mobile technology is becoming critical to the success of many organisations. In this issue, the retail sector is our example of how having a holistic view of the entire mobile operation is the only way to realise the full benefits of an investment in mobile technology.

We also investigate how IT managers are building on their experience in managing executive laptop computers, to help cope with today’s new breed of handheld computers and mobile devices.

We hope you find these articles of interest. If you have any comments or would like further information, please email me at julie.purves@b2m-solutions.com or call +44 1235 432750

The use of mobile technology in retail is growing rapidly – but few organisations have yet to gain a truly holistic view of their mobile operations and as such, have not yet realised the full potential that mobile technology has to offer.

Workers on the road often depend on mobile devices to carry out key business processes but IT managers are finding that their ability to deliver expected service levels is being undermined.