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mprodigy in action

Real-life scenarios and exceeded expectations

Improving customer service

A large Parcel delivery organization was looking for a way to improve its levels of customer service. It wanted to win and maintain lucrative contracts with large enterprises, by providing specialist delivery services with strict, provable, SLAs on aspects such as proof of delivery.

Identifying Process Issue

A major airline was extending the use of mobile devices across its operation in order to improve existing processes and introduce new revenue-earning services. One of the first processes to be reviewed was “turnaround time”; the time taken to check-in all the passengers, and ready the aircraft for take-off.

Reducing operational costs

A leading, international field service company operating in the utilities sector was experiencing a high level of complex problems with its mobile deployment, leading to costly delays in new application roll-outs, lost productivity and a dramatic increase in operational costs.

Improving workforce productivity

A facilities management company had implemented a mobile maintenance solution for its global operation based upon an ecosystem of best practice mobile providers. However the solution had not delivered the increased workforce productivity promised.