Stage 1: Planning & Selection
Whilst mobile device management (MDM) tools tend to focus on deploying and managing devices, mprodigy should be employed at the planning stage of a project to help ensure that all decisions made are properly informed. mprodigy Professional will assist you in choosing the right device through its suite of Mobility Intelligence tools. It will assist you in choosing not only the right devices, but also the right network, helpdesk and repair providers.
The addition of the mprodigy Application Monitoring module to the Professional edition will provide advanced tools for evaluating end-user behavior as well as device and application usability.
Getting the correct combination of device, application and suppliers at this stage, before mass deployment, will lead to less 'pain' during deployment, improved user-adoption and lower on-going support costs.
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Stage 2: Deploy
At the deployment stage of the project, efficiency and TotalControl™ are all vital to the successful roll-out of mission-critical line-of-business devices. Both mprodigy Standard and Professional are fully time-zone aware and offer constrained deployment options, giving administrators robust control over deployments, as well as the flexibility necessary to adapt to changing circumstances. Pro-active organizations will utilize mprodigy Professional’s Mobility Intelligence tools to streamline future deployments and ensure maximum efficiency. It is also absolutely vital that large device populations can be commissioned quickly and efficiently.
Both the Standard and Professional versions of mprodigy have flexible and powerful commissioning tools such as bulk ActiveSync commissioning. This allows many thousands of devices to be commissioned by a single, low-skill operative in just a few hours; providing for large-scale scalability. Further commissioning tools such as secure browser-based and Secure Digital (SD) card commissioning give the flexibility to deploy devices in remote regions or where staging facilities are not available.
The more efficiently and reliably a device population is rolled out, the quicker the enterprise benefits from the mobile project.
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Stage 3: Manage
The management stage of the mobile lifecycle is where helpdesk tools come to the fore. At this stage, organizations are looking to maximize the operational efficiency of their mobility project and therefore minimize the on-going costs. Organizations need to know that their line-of-business field staff is working as efficiently as possible. To enable this, they must be confident that the mobile devices they rely on are performing optimally and are kept in a known working state.
The architecture of mprodigy is such that devices are guaranteed to be left in a known-working state and when problems do occur, they can be diagnosed and fixed quickly and efficiently, helping to minimize device downtime and maximize field worker productivity. All the standard tools are present such as device remote control, remote wipe, and kiosk (lock-down) mode. mprodigy Professional also contains a wealth of analytics and helpdesk performance tools to help the progressive organization manage their mobile enterprise even more efficiently.
Effective management of a mobile deployment will minimize downtime and maximize efficiency; it is key to providing long-term value to the organization as a whole.
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Stage 4: Measure and Analyze
During the measurement and analysis stage, service-oriented companies will be looking to leverage increases in customer satisfaction. mprodigy allows for management by exception; freeing up management time to focus upon running and growing the business rather than fire-fighting.
Organizations can measure and analyze service levels to ensure they are aligned with both IT and business strategies. The sophisticated analytics and management reporting functions of mprodigy Professional deliver both macro and micro level views of the performance of a mobile enterprise, covering everything such as device type, groups, locations, GPS co-ordinates, help desk statistics, suppliers, applications, networks, ROI, KPIs and performance against SLAs.
Once a mobile deployment is running smoothly and efficiently, significant business gains can be made through the effective use of Mobility Intelligence including analytics and reporting tools.
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Stage 5: Optimize
It is vital for organizations looking to grow and mature to gather business intelligence in order to replicate best practice and inform a change management program. Mobility Intelligence enables a critical analysis of business processes that are performed on a mobile device. This can illuminate where enhancements may be made to elevate the value of the mobility project to the enterprise as a whole.
mprodigy Professional, with the addition of the Application Monitoring module, also provides vital metrics about how business processes are enacted on a device; allowing the organization to replicate best practice, identify new areas for growth and enable them to diversify mobile device usage. For a progressive organization the competitive advantage gained can be significant and the potential increases in customer satisfaction should not be understated.
Mobility Intelligence is key to helping a business to mature, grow and diversify by leveraging mobility. mprodigy Professional with Application Monitoring offers the tools necessary to enable this.
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For further information or to talk to us about how mprodigy can help your enterprise please contact us.