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Location: Abingdon, Nr Oxford
c£40K plus stock options
Reporting to the Operations Manager, the successful candidate will be part of a growing team who are responsible for assisting our B2M sales team and channel partners to sell, deliver and support the mprodigy suite of products in a global market.
Responsibilities
Pre-Sales Support
Assisting B2M’s sales team with mprodigy product demonstrations, writing of technical proposals and input into general sales proposals and tenders.
Partner Support
Assisting B2M’s channel partners to install configure and support mprodigy systems. This will include large scale, multi-national roll-outs with many thousands of mobile users where strong Project Management skills will be essential. A formal Project Management approach must be adopted, which reflects a professional B2M image, whilst maintaining flexibility.
Post-Sales Support
This will include:
- Second and third line technical support
- Issue management and resolution
- Technical troubleshooting
- Adhering to internal B2M problem escalation processes to ensure that Customer and Partner satisfaction is maintained
- Input to the B2M Knowledge Database
- Interfacing with B2M development on issues which require fourth line support
Skills
Extensive knowledge and commercial experience of providing pre- and post-sales support for complex software solutions including:
- PC Operating Systems & Configuration
- Server Operating Systems & Configuration
- PC Networking Technologies & Protocols (TCP/IP, DNS, Domains)
- Internet Networking (IIS, Routers, Firewalls)
- Wireless Networking (WLAN / GPRS)
- Database Applications (MS SQL Server)
- Mobile Devices (Windows Mobile, CE)
Extensive experience in a customer facing role with an emphasis on pre sales skills.
Experience gained with a major software / networking vendor would be a distinct advantage.
Attributes
- A self-starter who actively seeks out solutions to complex challenges.
- Strong interpersonal skills, ability to communicate to a technical or non-technical audience.
- The ability to work under pressure to meet fixed deadlines.
- Willingness to travel (perhaps extensively as the company grows) to meet global requirements.
- Analytical & structured approach to problem solving.
- Self-motivated and proactive with a professional and dedicated attitude to work which will include complete dedication to the task at hand including a very practical and “hands on” approach.
- Ability to step back and appreciate the big picture.
- A strong character, capable of sound decision making and willing to ensure that the Customer’s interests are fully represented within B2M.
- The ability to think “out of the box” and bring to B2M truly innovative ideas for Customer Care and Satisfaction.
To apply please email your CV and covering letter to Teresa Hughes. For further information please call our careers line: +44 (0)1235 432754.
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